Paying for your IPTV plan

Paying is the shortest part of the whole process, yet it is where small slips cause the most head-scratching later. A typo in your e-mail address, a message stuck in spam, a wrong duration selected, a PayPal window closed too early: each one can leave you sitting in front of the box with the remote and nothing to type. This guide to IPTV payment at BoxReady IPTV covers the two methods you can use, what to prepare before checkout, every screen you will see, exactly what arrives in your inbox afterwards, and what to do when something does not go as planned. If you have not chosen a pack yet, start on the plans page.

We approach payment the same way we approach a box setup: with the steps in the right order and the right device in your hand. The box is brilliant at playing streams and terrible at typing card numbers. Your phone or computer is the opposite. Use each for what it does best, and the whole thing takes a few minutes from checkout to the first channel.

How IPTV payment works here

The rule is simple: one order, one payment. You choose a pack (Premium, VIP Premium or Ultimate 4K), choose a duration (1, 3, 6 or 12 months), and pay the total once. The amount is in Canadian dollars. There is no contract, and there is no automatic renewal, so nothing is billed again unless you place a new order yourself.

We do not print amounts on this page because they can change. See current prices on the plans page, where each pack and each duration are listed. The final total also appears on the checkout screen before you confirm, so you always know what you are paying before you press the last button.

Once payment goes through, your access is prepared and sent to the e-mail address you entered. It arrives within minutes. You then type the details into your player on the box, and you are watching. Nothing is posted to you and nothing needs to be installed by us: the whole delivery is that one e-mail.

What you are paying for, and what you are not

Before you pay, it helps to be clear about what the payment covers. Many questions after checkout come from mixing up the subscription, the box and the player app, which are three separate things bought from three different places.

The player licence line is the one that surprises people. Some players ask for a licence after a while. That is a separate purchase made with the app publisher, and we are independent from app publishers. Check the current price on the app’s official website before you settle on a player, so you know what to expect.

The catalogue includes French-language and international content. If you need a specific language, ask support before ordering, not after. The same goes for a second screen playing at the same time: each pack includes 1 simultaneous connection, and support gives the conditions and the price for more on request through the contact page.

Before checkout: a five-minute prep

A little preparation removes almost every payment hiccup we hear about. Do these things before you open the checkout page.

Why install the player first? Because the access e-mail arrives within minutes, and the clock on your duration starts with it. If the player is ready, you go from inbox to first channel in a few more minutes. If it is not, you will be searching app stores with the remote while your new access sits unused. Our box apps hub tells you which players to search for on each kind of box.

Pick the e-mail address with care too. Use one you check every day and can open on your phone, since you will want to read the access details while typing on the TV. A work address that filters outside mail heavily, or an old address you rarely open, is a common reason for “missing” access e-mails.

One more preparation step helps if you are new to the box: decide which room the access is for. If you plan to start in the living room and later add a bedroom tablet, that is perfectly normal, but set up the main TV first. It is the screen you will test on, the one most people in the house will use, and the one where a smooth first evening matters most. The other devices can follow once the first channel plays.

Card or PayPal: choosing your IPTV payment method

Both methods lead to the same result: the same pack, the same access, the same e-mail within minutes. Pick the one you are most comfortable with.

Neither choice changes what you receive or how fast it arrives. If one method gives you trouble, for example a card your bank declines for an online purchase, simply try the other one. Just make sure the first attempt did not go through before you start again: look for a confirmation e-mail or a charge in your banking app first.

Some households alternate: one person pays by card one term, another uses PayPal the next. That works without any special step, since each order stands on its own. The only thing to keep consistent is the e-mail address for the access, so the details always land in the same inbox and the same folder, whoever paid.

Paying by card, screen by screen

Card payment happens entirely on the checkout page. Here is the sequence, with what to check at each step.

1. Open the pack you want. From the plans page, open the Premium Pack, VIP Premium Pack or Ultimate 4K Pack. For a series-heavy household, the VIP Premium Pack is worth a look.
2. Select the duration. Check that the selector shows 1, 3, 6 or 12 months as you intended. This is the most common slip of all.
3. Go to checkout. The total appears in Canadian dollars. Read it once against the pack and duration you chose.
4. Enter your e-mail address. Type it slowly, then read it back letter by letter. Your access goes to this address and nowhere else.
5. Choose card and enter its details. Name, number, expiry date and security code, exactly as on the card.
6. Approve any bank prompt. Your bank may send a confirmation to your phone or its app. Approve it promptly.
7. Wait for the confirmation screen. Do not close the page or press Back until the order shows as received.

If the page seems to hang after you confirm, give it a little time before doing anything. Pressing the button again or refreshing can create confusion about whether the payment went through. Check your e-mail for an order confirmation and your banking app for a charge before trying anything else.

Paying with PayPal, screen by screen

PayPal adds a short detour: you leave the checkout, approve the payment in PayPal, then come back. The detour is where most PayPal slips happen, so here it is step by step.

1. On our checkout

   Choose PayPal

   Pick your pack and duration, enter your e-mail address carefully, check the total in Canadian dollars, then select PayPal as the method.

2. In PayPal

   Log in and review

   A PayPal window or page opens. Log in, check the amount and the merchant, then choose the funding source you want inside PayPal.

3. Still in PayPal

   Approve the payment

   Press the button to pay or continue. If PayPal asks for a confirmation on your phone, approve it there.

4. Back on our site

   Finish the return step

   PayPal sends you back to the order. Stay until the confirmation screen shows the order as received. Closing too early can leave it unconfirmed.

PayPal also sends its own receipt to the e-mail address linked to your PayPal account. That address may differ from the one you typed at checkout for your access. Do not worry if the PayPal receipt and the access e-mail land in different inboxes; that simply means you used two addresses. The access always goes to the address you typed on our checkout.

One last PayPal detail: inside PayPal you choose how to fund the payment, for example a linked card or your PayPal balance. Whatever you pick there, our side sees a single payment in Canadian dollars, and the access goes out the same way. If PayPal offers you options you do not recognise, stick to the funding source you normally use and read the amount once more before you approve.

The confirmation on your phone

Banks and PayPal increasingly ask you to confirm online payments from your phone: a notification in the banking app, a code by text message, or a fingerprint in the PayPal app. It is a normal security step, and it is the moment where a payment most often stalls.

The easiest fix for all four is preparation: keep the phone in your hand during checkout, with the banking app or PayPal app logged in. That is one more reason to pay from the phone itself, where the confirmation and the checkout sit on the same screen.

Typing your e-mail address without slips

Of all the fields at checkout, the e-mail address matters most. A wrong card number gets declined straight away. A wrong e-mail address goes through without complaint, and your access goes somewhere you will never see it.

The fields that matter on the checkout. Read the e-mail line twice before you press the button.

Here are the slips we see most, and how to catch them before you pay:

• A missing or doubled letter. Read the address back slowly, one letter at a time.
• The wrong ending. A “.ca” typed as “.com”, or the other way round, is easy to miss.
• A phone’s autocorrect. Some keyboards “fix” an address into a word. Check after typing.
• An old address. Browser autofill may suggest an address you no longer use.
• A space at the end. Some forms accept it; some mail systems do not.

If you realise after paying that the address was wrong, do not place a second order. Write to support through the contact page with your order details and the correct address, and they will help you from there.

What arrives by e-mail after IPTV payment

The access e-mail is the key to the whole setup, so it is worth knowing what is inside before it lands. It contains one of two formats, and each one goes into the player in a slightly different way.

Server URL

The address of the service, typed exactly as written, including any colon, slashes and numbers it contains.

Username

Your personal login name. Capital letters matter.

Password

Your personal password. Capital letters, numbers and symbols all matter.

M3U link

One long address that some players take instead of the three fields above.

Order details

The pack and duration you paid for, worth checking against what you intended.

Before you head to the TV, run through this short list with the e-mail open on your phone:

• The pack and duration match what you ordered.
• You can see the server URL, username and password, or the M3U link.
• You have noted capital letters, dots and slashes exactly as written.
• Your player is installed on the box from your device’s official app store.
• You have moved the e-mail to a folder you can find later, for a reset or a new device.

From inbox to box: entering the details

With the e-mail on your phone and the remote in your hand, the last step takes a few minutes. Open the player on the box and look for its login, add user or add playlist screen.

If the player offers a phone keyboard or remote app, use it: typing a long server URL with arrow keys is slow. Our guides to Xtream Codes on your box and to the M3U playlist on your box walk through each format screen by screen, including what to do if the player says the login is wrong.

You can enter the same details on several of your own devices: the box in the living room, a tablet, a laptop. Each pack includes 1 simultaneous connection, so use them one at a time. Before you start watching on another device, stop playback on the first one.

A worked example: one evening, one stick, one payment

Here is how a smooth payment evening looks in practice, from the couch, for a household setting up a Fire TV Stick in the living room. Nothing in it is special; it simply follows the order this page suggests, and that is why it goes quickly.

1. After dinner

   Prepare the stick

   The stick is on its HDMI extender, powered from the wall, on the 5 GHz network. The player is installed from the official Appstore and opened once to see its login screen.

2. A few minutes later

   Pay from the phone

   On the phone, the Premium Pack page is open, 3 months is selected, the e-mail address is read back twice, and the card payment is approved in the banking app.

3. Within minutes

   Open the access e-mail

   The e-mail arrives in the inbox with Xtream Codes details. It goes straight into a folder named for the box, then stays open on the phone.

4. On the couch

   Type with the remote

   In the player, Login with Xtream Codes, then server URL, username and password, read from the phone and checked on the TV before pressing OK.

5. Same evening

   First channel and a reminder

   The lists load, a channel plays, and a reminder goes into the phone’s calendar a few days before the end of the term.

What made it smooth was not luck. The player was ready before the payment, the payment happened on the phone where the bank’s confirmation also lands, and the e-mail was read on the phone while typing on the TV. Swap the stick for an Android TV box, an Apple TV or a smart TV and the evening looks the same; only the app store and the remote change. Our Fire TV Stick guide and the IPTV boxes hub cover the first part, the hardware, for each family.

Reading your order confirmation

Right after payment, the checkout shows a confirmation screen, and an order confirmation usually follows by e-mail. It is easy to glance at and close, but it is worth a proper look, because it is the quickest way to spot a slip while it is still easy to fix.

• The pack. Premium, VIP Premium or Ultimate 4K, as you intended.
• The duration. 1, 3, 6 or 12 months. This is where a quick tap can go wrong.
• The total. In Canadian dollars, matching the amount shown before you confirmed.
• The e-mail address. The one your access will be sent to. A slip here explains a “missing” e-mail.
• The payment method. Card or PayPal, whichever you used.

Keep this confirmation with the access e-mail in the same folder. If you ever need to write to support about the order, the details in it let support find your order at once and answer in one message instead of several. If something on it does not match what you meant to buy, write to support straight away, before you set up the player, and say exactly what you intended.

Thirty seconds spent reading the confirmation saves a whole evening of wondering why the box shows something you did not expect.

Ordering for a parent or a second home

People often set up a box for someone else: a parent who does not want to deal with checkouts, or a family cottage with its own TV. The key rule is simple. An access is for one household. If the box is in someone else’s home, that home needs its own order, not a copy of your login.

This keeps both homes independent. Your own stream is never interrupted by theirs, and theirs is never cut off by yours, which is exactly what would happen if both homes shared one login on 1 simultaneous connection. Sharing credentials between households is not allowed in any case, so a separate order is the clean way to do it.

A cottage that belongs to your own household is a different case: you can take your devices there and use the same access, as long as nothing plays at home at the same time. If the family regularly watches in both places at once, ask support through the contact page about extra simultaneous screens; support gives the conditions and the price on request.

When the e-mail does not show up

Most of the time, the message is there; it is just hiding. Check these places in this order before you do anything else.

A search of the whole mailbox for “BoxReady” often finds the message in seconds, wherever it has been filed. On a phone, pull down to refresh the mail app too; some apps only fetch new mail every so often.

IPTV payment slips and how to avoid them

Most payment problems are small and avoidable. Here are the ones we see, roughly in order of how often they happen, with the simple habit that prevents each one.

Deep dive: the wrong duration

The duration selector is easy to miss when you move quickly through a page, especially on a phone. If you meant 12 months and paid for 1, or the other way round, write to support with your order details before you do anything else. Do not place a second order on top of the first. Next time, read the duration line in the order summary just before you press the final button.

Deep dive: a payment that seems stuck

Sometimes the checkout appears to freeze after you confirm, or PayPal does not send you back. Do not refresh or press the button again straight away. Check three things in order: an order confirmation in your e-mail, a charge or pending payment in your banking app or PayPal activity, and the access e-mail itself. If any of them shows the payment went through, simply wait for the access e-mail or contact support. If none does, it is safe to try once more, ideally with the other payment method.

Deep dive: paying on the box itself

You can, technically, open a browser on some boxes and pay there. We do not recommend it. Typing card numbers and passwords with arrow keys is slow and error-prone, bank confirmations usually go to your phone anyway, and boxes rarely have a password manager. Keep the box for watching and do the payment on the device you use for everything else online.

If a slip has already happened, the order of operations is always the same: stop, check what actually went through, then write to support with your order details. Support can look into a wrong duration, a wrong address or a doubtful payment far more easily when nothing else has been added on top. A calm two-line message beats three hurried orders every time.

Keeping your payment and your access safe

A few common-sense habits protect both your money and your access. None of them is complicated, and they apply well beyond this site.

• Enter card details only on the checkout page, or let PayPal handle them. Never send card numbers by e-mail or chat.
• Pay over your home network or mobile data rather than an open public Wi-Fi network.
• Keep your access e-mail in a private folder. The details are for your own household’s devices only.
• Never share your login with another household. Each pack includes 1 simultaneous connection for your home.
• If you think someone else is using your access, write to support straight away.
• When you sell or give away a device, remove the login from its player or reset the device first.

Your access e-mail is as personal as a house key. Keep it in one safe place, and do not hand out copies.

A word on legality too, since people sometimes raise it at the payment step. The technology is legal; whether a service is legal depends on the broadcasting rights it holds, so check before subscribing. Our guide to whether IPTV is legal in Canada explains that distinction in plain terms.

Paying again when your term ends

Since there is no automatic renewal, you decide each time. When your term is close to ending, place a new order with the same steps. You can keep the same pack and duration, or change both.

If you started with a short term to test your box, the 1-month IPTV plan page explains when it is worth moving on. If your setup is stable and you watch most weeks, the 12-month IPTV plan has the lowest cost per month of the four durations. In both cases, see current prices on the plans page before you pay.

A small habit saves stress: on the day your access arrives, set a phone reminder a few days before the end date. That way, your next payment happens on your schedule, not in a rush on a Friday night. Place the new order before the last day, and the new access is waiting before the old one stops. If the details in the new e-mail are the same, your players carry on; if they differ, type them in on each device, starting with the main TV.

If you change pack at the next order, for example moving to the Ultimate 4K Pack after upgrading to a 4K box, the payment steps are exactly the same. Only the pack page you start from changes.

Finally, keep both e-mails from each order, the confirmation and the access, in the same folder, named after the box or the room. After a year or two of orders, that folder becomes a tidy history: which pack you took, for how long, and which details went into which device. It is the first place to look whenever you set up a new box or help someone else with theirs.

Where to go next

Payment done, or about to be? These pages take you through the rest, from the access e-mail to a smooth picture.

If anything about your order is unclear, write to support through the contact page with your order details. Support answers 7 days a week by e-mail and WhatsApp (+33 6 44 65 43 13), in English and French.

FAQ

Which IPTV payment methods can I use?

You can pay by card or PayPal. Payment is one-time and in Canadian dollars, with the total shown before you confirm.

Will my card or PayPal be charged again automatically?

No. There is no automatic renewal and no contract. You are charged only when you place an order yourself.

How long until I receive my access?

Your access is e-mailed within minutes after payment. If you do not see it, check spam, promotions and any mail filters first, then search your mailbox.

Can I pay from my box?

You can on some boxes, but it is much easier on a phone or computer. Typing payment details with a remote is slow, and bank confirmations usually go to your phone anyway.

What if I typed the wrong e-mail address?

Do not reorder. Write to support through the contact page with your order details and the correct address, and they will help you.

Where do I see the prices?

See current prices on the plans page. Each pack and duration is listed, and the total is shown in Canadian dollars before you confirm.

Does the payment include the player app?

No. You install the player from your device’s official app store. If a player asks for a licence, that is a separate purchase from its publisher; check the current price on the app’s official website.

Why did my PayPal receipt go to a different address?

PayPal sends its receipt to the address on your PayPal account. Your access goes to the address you typed at checkout. If you used two addresses, check both inboxes.

My bank declined the payment. What now?

Check that no charge went through, then try again with PayPal, or ask your bank to allow the online purchase. Approve any confirmation on your phone promptly.

Can I change the pack or duration after paying?

Write to support with your order details before doing anything else. Do not place a second order on top of the first one.